Frequently asked questions

Really easily, login to your Evology Autopay Account and click through to Payment Methods.

If you need to update your payment information, login to your Evology Autopay Account and click through to Payment Methods.

We’d be sorry to see you go. If you’re sure, please contact us via WhatsApp or submit a query using our online form. Please state that you want to cancel your autopay account and our Customer Services team will aim to complete your cancellation request within 5 working days.

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login.

No sorry, once a booking is started, you're unable to change your registered vehicle.

Yes, once you have paid for your parking you will be sent an email which will contain a link to your receipt. Receipts and statements can also be downloaded from your account when you login into the Evology app. In addition, you can download your receipts <a href=""here.

You can add and amend vehicle details really easily using the Evology App. Under the Account section select “My Vehicles”. Here you can add, amend, and remove the registered vehicles assigned to your account.

If you’re looking for the location code for the car park you’re in and you’re struggling to find it, there are a couple of steps you can take: Firstly, check the signage in the car park, the location code should be on there for you to use. Second, turn on the location settings on your phone. This should highlight where you currently are. If you are still having problems, please contact us via WhatsApp or submit a query using our online form.

Yes, once you have paid for your parking you will be sent an email which will contain a link to your receipt. Receipts and statements can also be downloaded from your account when you login into the Evology app. In addition, you can download your receipts here.

Unfortunately, you are unable to make payment to Evology for a pay to park service once you have left the car park. We would advise you to contact the car park operator for an alternative payment method.

Unfortunately, you are unable to make payment to Evology for a pay to park service once you have left the car park. We would advise you to contact the car park operator for an alternative payment method.

Yes, you are still required to pay for parking even if the barriers open automatically. The barrier system may open for various reasons but it does not indicate free parking. Please ensure you pay through the kiosk or Evology app.

If the kiosk is out of service, you can still pay for your parking by downloading the Evology parking app listed on the signage in the car park. The app allows you to pay quickly and securely from your phone.

We are not the car park operator and do not issue or manage parking charges. If you’re concerned about receiving a charge, please contact the car park operator directly. Their contact details can usually be found on the signage within the car park.

We are not the car park operator and do not issue or manage parking charges. If you’re concerned about a possible charge or wish to explain your situation, please contact the car park operator directly. Their contact details can usually be found on the signage within the car park or on any parking charge you may receive.

We are not the car park operator and do not issue or manage parking charges. To appeal the charge or discuss it further, you will need to contact the car park operator directly. Their contact details are usually provided on the parking charge itself.

Once you've made your pre-booking, when you arrive on the car park, just park in the space that suits you and enjoy your stay.

No, your booking is for the time you've arranged. When you pre-book on a car park, you're covered for the time you've paid for.

To further enhance security in our Evology Parking app we no longer store card details in the "My Wallet" section. When making payments going forward you will now have the following options: Apple Pay or Google Pay. Super Payments – A secure payment method where you can store your card details. You can update this the next time you pay for parking with the app. Manually entering your card details for each transaction.

No, Evology Autopay is only available at specific car parks. Please double-check what services are available and if a car park uses Evology Autopay by looking at the signage on site.

You can find a list of the brands that work with Super on their website below, with more being added all the time.

Click here to view the list of brands

Super Payments is now a payment option within the Evology App. The next time to pay for parking on the app you will have the option to choose Super. Super Payments also offer cashback and discounts with a variety of other retailers - please visit their website for more information: https://www.superpayments.com/

Super Payments is a new payment option on our Evology Parking App. You can choose this alongside our other payment options (Apple Pay, Google Pay and payment card). If you choose to use Super Payments you will be able to store your payment details for future purchases. You will also get a cash reward every time you pay with super on the Evology Parking App - which you can use on future parking sessions in the app. You can also use Super payments with thousands of other retailers and businesses and in the process earn redeemable discounts that save you money.

You have a couple of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or you can create a top-up account where you put an amount of money into your account which payment is taken from each time you park. If you choose top-up, you have the options of automatically topping-up your account to stay at a specific balance, automatically topping-up by a specified amount, or manually topping-up.

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login.

Login here

In addition to the parking charges, a Billing Processing Fee may be incurred, and an SMS Notification Fee may be applicable if you’ve opted to receive SMS alerts.

Yes, you can. You can register up to four vehicles under one account for Evology Autopay.

Evology Autopay is simply a rebranded version of good2go. The features all remain the same, we have just given good2go a new look and a new name.  All funds in your account will remain and the website will work in the same way.

Yes, once you have paid for your parking you will be sent an email which will contain a link to your receipt. Receipts and statements can also be downloaded from your account when you login into the Evology app. In addition, you can download your receipts here.

If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account.

Registering for Autopay is really easy to do. We just need a couple of details from you to get set up. We need your name, address, phone number (so you can receive text alerts about your stay), number plate, payment preferences and card details.

Register for the service and when you drive your car into a participating Evology Autopay car park the cameras will recognise your number plate. When you return to your vehicle and drive out of the car park the cameras will again recognise your number plate. The system records the time that you arrived at the car park and the time that you left. The Car Park Operator will calculate the payment that is due for your parking stay and ask Evology to debit the amount from your account. You can choose to receive automated SMS and email messages which will confirm individual payments for parking and can provide monthly statements of activities.

Your account will usually be debited within 72 hours of parking on an Evology car park.

You will start being charged from your 1st stay onwards at any Evology Autopay car park.

If you think there’s been an error, please contact us via WhatsApp or submit a query using our online form.

There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.

If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park. You can also contact us via WhatsApp or submit a query using our online form. If none of these options are suitable, please look for an alternative method to pay for your parking.

Yes, you can, head into the app, find your current booking and you can extend your stay from there.

If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.

Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.

The amount of time you can book parking for on a car park depends on the car park. The maximum amount of time you can book for will be shown in the app.

While you can’t add multiple vehicles to the same booking, you can book multiple spaces in the same car park. You just need to make bookings and add the registrations you need to each one. If you don’t want loads of vehicle registrations on your account afterwards once your trip is finished, you can remove the registrations in the “My Vehicles” section of the app.

Whether you’ve overslept or got stuck in traffic, it doesn’t matter. Your booking runs from the time you have booked from, until the moment your stay is due to end. If you arrive late don’t worry, your booking is still in place, you can also extend it if you need a bit longer at your location.

We never over sell our available car parking spaces, so there should be space for you when you arrive. Only in circumstances out of our control would there not be a space. For example, if the car park has had to close and we've not been informed, or if a high-level of parking abuse was taking place. If any if these extreme circumstances occur, we will fully refund you.

To request a refund, please contact us via WhatsApp or submit a query using our online form. Please note, refunds can take a few days to process.

You can change or cancel a booking in the Account section of the app under “My Visits”. Please note, you cannot cancel a booking if it is due to start within the next 24 hours.

It’s nice to be able to plan and take some stress out of a journey by knowing your parking is taken care of. Depending on the car park you’re booking for you will be able to book anywhere from 1 day up to a year in advance.

You need to get in touch with us as soon as possible. Please contact us via WhatsApp or submit a query using our online form. Please send us as much proof as possible to help with your query. For example, a breakdown report from a breakdown service provider.

If there’s no space on your chosen car park when you arrive then you can request a refund. Please contact us via WhatsApp or submit a query using our online form. It might also be worth looking at other nearby locations to potentially book parking there instead.

You can't currently change your vehicle details for a pre-booked space. However, you can cancel a booking and then create a new booking. Please note, you cannot cancel a booking if it is due to start within the next 24 hours. You can contact us via WhatsApp or submit a query using our online form if you have any problems.

All the details for your account can be accessed and changed in the Account section of the app, different sections will allow you to make changes to different aspects of your account.

If you need to change your email address, please contact us via WhatsApp or submit a query using our online form.

Booking a space is simple. Open the Evology Parking app and click on pre-book then search for the location you’d like to park at. Then select the date and time you want to arrive at, and how long you want to be parked for. Then pay for your parking. Congratulations, your stay is booked.

The ID number for the charger you are using is located on a sticker, you should be able to find this on the label on the side of all chargers. If you have the Evology App, you can also find out all the details for the charger on there.

Our chargers are all listed on our Evology App. Our infrastructure is growing all the time, be sure to also check Google and services like Zap-Map to find our locations when planning your trips.

We don’t accept charging cards at any of our Evology charging stations. Instead, sessions can be started via contactless payments and eventually via our Evology App.

If the charger isn’t working please call 0333 3701099 and we can reset the charger remotely.

There are several things to try to get your charging cable to release:

• Try locking and unlocking your car this can unlock the cable release
• Double check that you have tapped to end your charging session
• Unplug the cable from your car before unplugging from the charger
• Push the cable towards the socket first, this can trigger the unlocking mechanism

If the cable still doesn’t release call our helpline on 0333 3701099 to get additional assistance

Sometimes. If you are using Evology’s AC charger you will need to take your own Type 2 charging cable. You won’t need one if you are using one of our DC – 50kW or more charge points.

Yes, electric vehicles are designed to charge as safely as possible, you can plug in and begin charging then go find somewhere to dry off and relax while you wait for your battery to top up.

You can download an app, but our chargers use a Tap & Go system. You simply plug in your vehicle, tap your card to begin charging. When you come back later tap your card again to stop charging and process payment. Simple.

Our bays are for charging, and the maximum stay will be clearly displayed on the signage. It varies by location.

This depends on the car and the charger. The power of the charge point (7.4kW, 22kW, 50kW), your vehicle’s battery size and your charging capacity will determine how long it takes to charge your car.

Some vehicles are equipped with rapid charging which helps speed up the process, but the majority will be able to recharge fully if left plugged in overnight, a bit like a mobile phone.

There is a rough guide here:

Time /kW	7,4 kW	11 kW	22 kW	25 kW
15 min	8 m	12 m	24 m	27 m
30 min	16 m	24 m	48 m	55 m
1 hour	32 m	48 m	96 m	109 m
2 hour	65 m	96 m	191 m	217 m
4 hour	80 m	191 m	383 m	435 m
8 hour	257 m	383 m	475 m	870 m

Paying for charging can be done in several ways, giving you the choice of how you manage your charging. This can be done via Tap & Go, a simple contactless payment* when you’re at the charger. Tap to start a charging session, then again to end and release your charging cable.

*We accept all major debit cards, credit cards, google pay, apple pay

Our tariff is displayed on the payment screen or via the app. The overall cost for your charging will then depend on how long you’re using the bay for.

When you pay by contactless card, a pre-authorisation amount of £30 is reserved on your card. The amount is cleared within 24 of your charging session.

Getting your VAT receipt is easy, simply scan the QR code on screen/the charger, follow the instructions on your phone and it’s emailed to you. Alternatively, you can do this online...

VAT Reciept

We have a dedicated helpline number, if you need extra assistance please call: 0333 3701099

Like with most cars running costs will vary from vehicle to vehicle, but a few common traits are that charging is often cheaper than refuelling at a petrol station and because of how electric cars are built there are fewer moving parts in the engine. This tends to mean that they have cheaper servicing costs.

They can be, they’re still a relatively new technology but prices are decreasing with many experts believing the cost of a new electric car will be similar to their petrol counterpart by the mid 2020s. There are government grants available to help with the costs, you can find out more here.

EV chargers are weatherproof so can easily be installed in your car park.

In most cases you don’t, if you’re renting you should check with your landlord first, and if you live in a listed building you should check with the relevant authorities to see what your options are.

Depending on your site and specifications, our Evology chargers can actually be put in the ground free of charge. We have a range of bespoke options to suit every business.