Frequently asked questions

You can cancel your account by completing the contact form, ensuring you detail your desire to cancel your Evology Autopay account. Our Customer Services team will aim to complete your cancellation request within 5 working days.

Contact form available here

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login.

Login here

If you choose to receive SMS messages from us then after each parking stay you will receive an SMS text which will confirm your stay and the amount which will be debited. You can also receive email notifications for each parking stay and monthly email statements. You can also view all your activities and payments by logging into your account.

Login to you account here

In addition to the parking charges, where applicable, a Billing Processing Fee may be incurred, and an SMS Notification Fee may be applicable if you’ve opted to receive SMS alerts.

Yes you can. You are able to register up to four vehicles under one account with Evology Autopay.

You have a number of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or, you can create a top-up account whereby you put an amount of money into your account from which payments are taken each time you park. If you choose top-up, you have the options of automatically topping-up your account to maintain a specified balance, or automatically topping-up by a specified amount, or manually topping-up.

The registration process is easy and straightforward. We will need a few details from you in order to make the system work and to enable your payments for parking to be debited automatically. The details will include name, address, phone number (so you can receive text alerts about your parking stays), car number plate (VRM), payment preferences and card details.

Register for the service and when you drive your registered vehicle into an Evology Autopay car park the cameras will recognise your number plate. When you return to your vehicle and drive out of the car park the cameras will again recognise your number plate. The system records the time that you arrived at the car park and the time that you left.

The Car Park Operator will calculate the payment that is due for your parking stay and ask Evology Autopay to debit the amount from your account. You can choose to receive automated SMS and email messages which will confirm individual payments for parking and can provide monthly statements of activities.

Your account will usually be debited within 72 hours of parking at an Evology Autopay car park.

As a customer of Evology Autopay, your first parking event will be free. You will start being charged for your parking from your 2nd stay onwards at any Evology Autopay car park.

Evology Autopay is simply a rebranded version of good2go. The features all remain the same, we have just given good2go a new look and a new name.  All funds in your account will remain and the website will work in the same way.

You can also access your Evology Autopay account through our new Evology Parking app, which can be downloaded in the Apple App or Google Play stores.

Why would you want to do that? You can cancel your account by completing the contact form available here. Make sure you clearly state that you want to cancel your autopay account. Our Customer Services team will aim to complete your cancellation request within 5 working days.

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login here.

If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account on the app.

In addition to the parking charges, a Billing Processing Fee may be incurred, and an SMS Notification Fee may be applicable if you’ve opted to receive SMS alerts.

Yes, you can. You can register up to four vehicles under one account for Evology Autopay.

You have a couple of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or you can create a top-up account where you put an amount of money into your account which payment is taken from each time you park. If you choose top-up, you have the options of automatically topping-up your account to stay at a specific balance, automatically topping-up by a specified amount, or manually topping-up.

Registering for Autopay is really easy to do. We just need a couple of details from you to get set up. We need your name, address, phone number (so you can receive text alerts about your stay), number plate, payment preferences and card details.

Register for the service and when you drive your car into an Evology car park the cameras will recognise your number plate. When you return to your vehicle and drive out of the car park the cameras will again recognise your number plate. The system records the time that you arrived at the car park and the time that you left. The Car Park Operator will calculate the payment that is due for your parking stay and ask Evology to debit the amount from your account. You can choose to receive automated SMS and email messages which will confirm individual payments for parking and can provide monthly statements of activities.

Your account will usually be debited within 72 hours of parking on an Evology car park.

As a customer of Evology, your first parking event will be free. You start being charged for your parking from your 2nd stay onwards at any Evology car park.

If you think there’s been an error, please get in touch with us using the contact details in the app and we can look into it for you.

There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.

If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park, or you can visit this link and fill in a quick form and we can help.

Yes, you can, head into the app, find your current booking and you can extend your stay from there.

If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.

Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.

The amount of time you can book parking for on a car park depends on the car park. The maximum amount of time you can book for will be shown in the app.

While you can’t add multiple vehicles to the same booking, you can book multiple spaces in the same car park. You just need to make bookings and add the registrations you need to each one.

If you don’t want loads of vehicle registrations on your account afterwards once your trip is finished, you can remove the registrations by contacting us via email or by using the contact us form on the app.

Whether you’ve overslept or got stuck in traffic it doesn’t matter. Your booking runs from that starting time until the moment your stay is due to end. If you arrive late don’t worry, your booking is still in place, you can also extend it if you need a bit longer at your destination.

We’re not able to reserve a specific space on a car park for you. However, we only offer bookings on sites where there are spaces available.

Refunds can take a few days to process but you can request one by reaching out to us through the contact section of the Evology App.

Yes, in the Account section of the app find the “My Visits” section. Here you can change aspects of future bookings or cancel them if they are no longer needed.

It’s nice to be able to plan and take some stress out of a journey by knowing your parking is taken care of.

Depending on the car park you’re booking for you will be able to book anywhere from 30 days up to a year in advance.

You need to get in touch with us as soon as possible. You can contact us through the Evology App and let us know what’s happened.

We might need you to send us some proof, like a breakdown report from the AA for example, then we’ll handle the rest.

If there’s no space on your chosen car park when you arrive, then you can request a refund through the Evology App.

It might also be worth looking at other nearby locations to potentially book parking there instead.

To update your vehicle details please contact us via email or using the app contact form.

You can track your bookings within the ‘My Visits’ section of the Evology App. Any bookings you’ve made ahead of time can be amended, including changing the registration of the vehicle you want to use.

All the details for your account can be accessed and changed in the Account section of the app, different sections will allow you to make changes to different aspects of your account.

Yes, you can. Go into the Account section of the app, from there select Personal Information, you can change the contact email associated with your account in there.

There are several payment options available to you through the Evology App, you can change the payment details linked to your account by going into the Account section of the app and going into Payment Methods.

Booking a space is simple. Open the Evology app and look for the location you’d like to park at. Then select the date and time you want to arrive at, and how long you want to be parked for. Then pay for your parking.

Congratulations, your stay is booked.

The ID number for the charger you are using is located on a sticker, you should be able to find this on the label on the side of all chargers. If you have the Evology App, you can also find out all the details for the charger on there.

Our chargers are all listed on our Evology App. Our infrastructure is growing all the time, be sure to also check Google and services like Zap-Map to find our locations when planning your trips.

We don’t accept charging cards at any of our Evology charging stations. Instead, sessions can be started via contactless payments and eventually via our Evology App.

If the charger isn’t working please call 0333 3701099 and we can reset the charger remotely.

There are several things to try to get your charging cable to release:

• Try locking and unlocking your car this can unlock the cable release
• Double check that you have tapped to end your charging session
• Unplug the cable from your car before unplugging from the charger
• Push the cable towards the socket first, this can trigger the unlocking mechanism

If the cable still doesn’t release call our helpline on 0333 3701099 to get additional assistance

Sometimes. If you are using Evology’s AC charger you will need to take your own Type 2 charging cable. You won’t need one if you are using one of our DC – 50kW or more charge points.

Yes, electric vehicles are designed to charge as safely as possible, you can plug in and begin charging then go find somewhere to dry off and relax while you wait for your battery to top up.

You can download an app, but our chargers use a Tap & Go system. You simply plug in your vehicle, tap your card to begin charging. When you come back later tap your card again to stop charging and process payment. Simple.

Our bays are for charging, and the maximum stay will be clearly displayed on the signage. It varies by location.

This depends on the car and the charger. The power of the charge point (7.4kW, 22kW, 50kW), your vehicle’s battery size and your charging capacity will determine how long it takes to charge your car.

Some vehicles are equipped with rapid charging which helps speed up the process, but the majority will be able to recharge fully if left plugged in overnight, a bit like a mobile phone.

There is a rough guide here:

Time /kW	7,4 kW	11 kW	22 kW	25 kW
15 min	8 m	12 m	24 m	27 m
30 min	16 m	24 m	48 m	55 m
1 hour	32 m	48 m	96 m	109 m
2 hour	65 m	96 m	191 m	217 m
4 hour	80 m	191 m	383 m	435 m
8 hour	257 m	383 m	475 m	870 m

Paying for charging can be done in several ways, giving you the choice of how you manage your charging. This can be done via Tap & Go, a simple contactless payment* when you’re at the charger. Tap to start a charging session, then again to end and release your charging cable.

*We accept all major debit cards, credit cards, google pay, apple pay

Our tariff is displayed on the payment screen or via the app. The overall cost for your charging will then depend on how long you’re using the bay for.

When you pay by contactless card, a pre-authorisation amount of £30 is reserved on your card. The amount is cleared within 24 of your charging session.

Getting your VAT receipt is easy, simply scan the QR code on screen/the charger, follow the instructions on your phone and it’s emailed to you. Alternatively, you can do this online...

VAT Reciept

We have a dedicated helpline number, if you need extra assistance please call: 0333 3701099

Like with most cars running costs will vary from vehicle to vehicle, but a few common traits are that charging is often cheaper than refuelling at a petrol station and because of how electric cars are built there are fewer moving parts in the engine. This tends to mean that they have cheaper servicing costs.

They can be, they’re still a relatively new technology but prices are decreasing with many experts believing the cost of a new electric car will be similar to their petrol counterpart by the mid 2020s. There are government grants available to help with the costs, you can find out more here.

EV chargers are weatherproof so can easily be installed in your car park.

In most cases you don’t, if you’re renting you should check with your landlord first, and if you live in a listed building you should check with the relevant authorities to see what your options are.

Depending on your site and specifications, our Evology chargers can actually be put in the ground free of charge. We have a range of bespoke options to suit every business.