Autopay FAQs

Really easily, login to your Evology Autopay Account and click through to Payment Methods.

If you need to update your payment information, login to your Evology Autopay Account and click through to Payment Methods.

We’d be sorry to see you go. If you’re sure, please contact us via WhatsApp or submit a query using our online form. Please state that you want to cancel your autopay account and our Customer Services team will aim to complete your cancellation request within 5 working days.

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login.

No, Evology Autopay is only available at specific car parks. Please double-check what services are available and if a car park uses Evology Autopay by looking at the signage on site.

You have a couple of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or you can create a top-up account where you put an amount of money into your account which payment is taken from each time you park. If you choose top-up, you have the options of automatically topping-up your account to stay at a specific balance, automatically topping-up by a specified amount, or manually topping-up.

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login.

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In addition to the parking charges, a Billing Processing Fee may be incurred, and an SMS Notification Fee may be applicable if you’ve opted to receive SMS alerts.

Yes, you can. You can register up to four vehicles under one account for Evology Autopay.

Evology Autopay is simply a rebranded version of good2go. The features all remain the same, we have just given good2go a new look and a new name.  All funds in your account will remain and the website will work in the same way.

If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account.

Registering for Autopay is really easy to do. We just need a couple of details from you to get set up. We need your name, address, phone number (so you can receive text alerts about your stay), number plate, payment preferences and card details.

Register for the service and when you drive your car into an Evology car park the cameras will recognise your number plate. When you return to your vehicle and drive out of the car park the cameras will again recognise your number plate. The system records the time that you arrived at the car park and the time that you left. The Car Park Operator will calculate the payment that is due for your parking stay and ask Evology to debit the amount from your account. You can choose to receive automated SMS and email messages which will confirm individual payments for parking and can provide monthly statements of activities.

Your account will usually be debited within 72 hours of parking on an Evology car park.

You will start being charged from your 1st stay onwards at any Evology Autopay car park.

If you think there’s been an error, please contact us via WhatsApp or submit a query using our online form.