General FAQs

All

Autopay

Electric Vehicles

Pay to park

Pre-booking
  • Why do I see a pending charge?
    That’s a temporary verification hold to confirm your card is valid. It’s not a charge and usually disappears within 24–72 hours (some banks can take up to 7 days).
  • Why am I being asked to approve the payment in my banking app?
    Your bank sometimes asks you to confirm payments as an extra layer of security. This is called "Strong Customer Authentication" (SCA) and helps protect you against fraud.

    If you see this prompt, simply:

    1. Open your banking app when asked;
    2. Follow the instructions to approve the payment;
    3. Return to the payment page to complete your transaction.
  • I drove into the car park by mistake - will I receive a parking charge?
    We are not the car park operator and do not issue or manage parking charges. If you’re concerned about receiving a charge, please contact the car park operator directly. Their contact details can usually be found on the signage within the car park.
  • I had an unforeseen problem in the car park – will I receive a charge for my stay?
    We are not the car park operator and do not issue or manage parking charges. If you’re concerned about a possible charge or wish to explain your situation, please contact the car park operator directly. Their contact details can usually be found on the signage within the car park or on any parking charge you may receive.
  • I’ve received a charge, how can I appeal it?
    We are not the car park operator and do not issue or manage parking charges. To appeal the charge or discuss it further, you will need to contact the car park operator directly. Their contact details are usually provided on the parking charge itself.