Pre-booking FAQs

No sorry, once a booking is started, you're unable to change your registered vehicle.

Yes, once you have paid for your parking you will be sent an email which will contain a link to your receipt. Receipts and statements can also be downloaded from your account when you login into the Evology app. In addition, you can download your receipts <a href=""here.

You can add and amend vehicle details really easily using the Evology App. Under the Account section select “My Vehicles”. Here you can add, amend, and remove the registered vehicles assigned to your account.

Yes, once you have paid for your parking you will be sent an email which will contain a link to your receipt. Receipts and statements can also be downloaded from your account when you login into the Evology app. In addition, you can download your receipts here.

Once you've made your pre-booking, when you arrive on the car park, just park in the space that suits you and enjoy your stay.

No, your booking is for the time you've arranged. When you pre-book on a car park, you're covered for the time you've paid for.

The amount of time you can book parking for on a car park depends on the car park. The maximum amount of time you can book for will be shown in the app.

While you can’t add multiple vehicles to the same booking, you can book multiple spaces in the same car park. You just need to make bookings and add the registrations you need to each one. If you don’t want loads of vehicle registrations on your account afterwards once your trip is finished, you can remove the registrations in the “My Vehicles” section of the app.

Whether you’ve overslept or got stuck in traffic, it doesn’t matter. Your booking runs from the time you have booked from, until the moment your stay is due to end. If you arrive late don’t worry, your booking is still in place, you can also extend it if you need a bit longer at your location.

We never over sell our available car parking spaces, so there should be space for you when you arrive. Only in circumstances out of our control would there not be a space. For example, if the car park has had to close and we've not been informed, or if a high-level of parking abuse was taking place. If any if these extreme circumstances occur, we will fully refund you.

To request a refund, please contact us via WhatsApp or submit a query using our online form. Please note, refunds can take a few days to process.

You can change or cancel a booking in the Account section of the app under “My Visits”. Please note, you cannot cancel a booking if it is due to start within the next 24 hours.

It’s nice to be able to plan and take some stress out of a journey by knowing your parking is taken care of. Depending on the car park you’re booking for you will be able to book anywhere from 1 day up to a year in advance.

You need to get in touch with us as soon as possible. Please contact us via WhatsApp or submit a query using our online form. Please send us as much proof as possible to help with your query. For example, a breakdown report from a breakdown service provider.

If there’s no space on your chosen car park when you arrive then you can request a refund. Please contact us via WhatsApp or submit a query using our online form. It might also be worth looking at other nearby locations to potentially book parking there instead.

You can't currently change your vehicle details for a pre-booked space. However, you can cancel a booking and then create a new booking. Please note, you cannot cancel a booking if it is due to start within the next 24 hours. You can contact us via WhatsApp or submit a query using our online form if you have any problems.

All the details for your account can be accessed and changed in the Account section of the app, different sections will allow you to make changes to different aspects of your account.

If you need to change your email address, please contact us via WhatsApp or submit a query using our online form.

Booking a space is simple. Open the Evology app and click on pre book then search for the location you’d like to park at. Then select the date and time you want to arrive at, and how long you want to be parked for. Then pay for your parking. Congratulations, your stay is booked.