Pay to park FAQs

That’s a temporary verification hold to confirm your card is valid. It’s not a charge and usually disappears within 24–72 hours (some banks can take up to 7 days).

Your bank sometimes asks you to confirm payments as an extra layer of security. This is called "Strong Customer Authentication" (SCA) and helps protect you against fraud.

If you see this prompt, simply:

1. Open your banking app when asked;
2. Follow the instructions to approve the payment;
3. Return to the payment page to complete your transaction.

If you’re looking for the location code for the car park you’re in and you’re struggling to find it, there are a couple of steps you can take: Firstly, check the signage in the car park, the location code should be on there for you to use. Second, turn on the location settings on your phone. This should highlight where you currently are. If you are still having problems, please contact us via WhatsApp or submit a query using our online form.

Unfortunately, you are unable to make payment to Evology for a pay to park service once you have left the car park. We would advise you to contact the car park operator for an alternative payment method.

Unfortunately, you are unable to make payment to Evology for a pay to park service once you have left the car park. We would advise you to contact the car park operator for an alternative payment method.

Yes, you are still required to pay for parking even if the barriers open automatically. The barrier system may open for various reasons but it does not indicate free parking. Please ensure you pay through the kiosk or Evology app.

If the kiosk is out of service, you can still pay for your parking by downloading the Evology parking app listed on the signage in the car park. The app allows you to pay quickly and securely from your phone.

Yes, once you have paid for your parking you will be sent an email which will contain a link to your receipt. Receipts and statements can also be downloaded from your account when you login into the Evology app. In addition, you can download your receipts here.

If you think there’s been an error, please contact us via WhatsApp or submit a query using our online form.

There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.

If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park. You can also contact us via WhatsApp or submit a query using our online form. If none of these options are suitable, please look for an alternative method to pay for your parking.

Yes, you can, head into the app, find your current booking and you can extend your stay from there.

If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.

Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.