What do I do if I my charging cable won’t release?
There are several things to try to get your charging cable to release:
If the cable still doesn’t release call our helpline on 0333 3701099 to get additional assistance
- Try locking and unlocking your car this can unlock the cable release
- Double check that you have tapped to end your charging session
- Unplug the cable from your car before unplugging from the charger
- Push the cable towards the socket first, this can trigger the unlocking mechanism
If the cable still doesn’t release call our helpline on 0333 3701099 to get additional assistance
