-
Do you provide receipts and statements?
Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login here.
-
How do I know how much parking has cost?
If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account on the app.
-
I think I’ve been overcharged, or there’s been an error in payment. Can I get a refund?
If you think there’s been an error, please get in touch with us using the contact details in the app and we can look into it for you.
-
What payment options are available on the app?
There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.
-
I can’t access the app, what do I do?
If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park, or you can visit this link and fill in a quick form and we can help.
-
Can I extend my parking session?
Yes, you can, head into the app, find your current booking and you can extend your stay from there.
-
I need to change my payment details, what do I do?
If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.
-
How do I add more payment options to my account?
Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.