Pay to park FAQs

Why would you want to do that? You can cancel your account by completing the contact form available here. Make sure you clearly state that you want to cancel your autopay account. Our Customer Services team will aim to complete your cancellation request within 5 working days.

Yes, the SMS text message confirming your parking stay acts as your receipt, as do the email confirmations and receipts and statements can also printed off or exported through your account when you login here.

If you choose to receive SMS messages from us, then after each parking stay, we’ll send you a text which will confirm your stay and the amount you’ll pay. You can also receive email notifications for each parking stay and monthly email statements. You can track all your activities and payments by logging into your account on the app.

In addition to the parking charges, a Billing Processing Fee may be incurred, and an SMS Notification Fee may be applicable if you’ve opted to receive SMS alerts.

Yes, you can. You can register up to four vehicles under one account for Evology Autopay.

You have a couple of choices for making payment. You can set up your account so that payments for each stay are debited automatically using your card details. Or you can create a top-up account where you put an amount of money into your account which payment is taken from each time you park. If you choose top-up, you have the options of automatically topping-up your account to stay at a specific balance, automatically topping-up by a specified amount, or manually topping-up.

Registering for Autopay is really easy to do. We just need a couple of details from you to get set up. We need your name, address, phone number (so you can receive text alerts about your stay), number plate, payment preferences and card details.

Register for the service and when you drive your car into an Evology car park the cameras will recognise your number plate. When you return to your vehicle and drive out of the car park the cameras will again recognise your number plate. The system records the time that you arrived at the car park and the time that you left. The Car Park Operator will calculate the payment that is due for your parking stay and ask Evology to debit the amount from your account. You can choose to receive automated SMS and email messages which will confirm individual payments for parking and can provide monthly statements of activities.

Your account will usually be debited within 72 hours of parking on an Evology car park.

As a customer of Evology, your first parking event will be free. You start being charged for your parking from your 2nd stay onwards at any Evology car park.

If you think there’s been an error, please get in touch with us using the contact details in the app and we can look into it for you.

There are loads of options, all major credit and debit cards, Google Pay and Apple Pay. So, you can pay for parking the way that suits you, using the method you’d be happiest with.

If you can’t access the Evology App to pay for parking, you can pay using one of the kiosks in place on the car park, or you can visit this link and fill in a quick form and we can help.

Yes, you can, head into the app, find your current booking and you can extend your stay from there.

If you change bank, or need to update your payment information you can do this through the app. Open the app, select Account. Then, go into the Payment Methods section. Here you can make any changes you need to.

Really easily, just open the Evology App, head into the Account section and under Payment Methods you can add or amend the details that are on there.